Family Health Care in “Adventure Mode”

Updated: May 10, 2019

Providers and staff alike have looked forward to today for the past several months with a mixture of apprehension and excitement. As one person put it, we are in “Adventure Mode” as we learn our new medical record system, Athena Health. Of course, it’s only a minor level of adventure, not like “typhoid and death.”

Even after months of training, there is still a bit of “just click and see what happens” and “where do I find…” and “Ohhhhh, now I get it!” as we continue to learn the system. So if you see staff looking at their computers with furrowed brows over the next few weeks, it’s not because they have forgotten all medical knowledge, they’re just trying to find their way around in the new system.

Thankfully, plenty of laughter can be heard as well as “Success!” and “It does that? That is neat!”

While a system change may seem common place, the transition to Athena Health is no small undertaking. Family Health Care was an early adopter of electronic medical records and has used the same system for most of the past 20 years. As one of the providers stated, “It’s like losing your right hand” to make the switch. However, one staff member likened it to switching from a flip phone to an iPhone and it does appear to be a worthwhile change. Overall, we expect the transition to enhance our overall efficiency and continue to raise the quality of health care we provide.

We are grateful for your support and patience while we “learn a new dance” and thankful for the opportunity to continue caring for and serving our patients in “Adventure Mode.”

By Diane M. Bowman, CMA, CCRC

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